na INLIS000000000002209 20180626023829 0010-0618000162 ta 180626 i 0 ind 979-3654-27-9 170 174.4 KAS e Kasmir Etika Customer Service / Kasmir SE MM Ed. 1, Cet. 4 Jakarta : Rajawali Press, 2011 xiv, 204 hlm : ilus ; 21 cm 21.368/BPAD/2012 21.369/BPAD/2012